Booking terms and conditions for individuals making reservations

Booking information: When you book via e-mail request, you will receive an e-mail with an order confirmation and invoice, based on product availability.

Order confirmation: Check the order confirmation as soon as you received it. The order confirmation is your agreement with Nutti Sámi Siida and contains the price, programme, terms and conditions you agreed with Nutti Sámi Siida. Any inaccuracies must be reported immediately.

Terms of payment: To confirm the reservation, payment of the total amount of the order has to be done within 5 days of booking. If it is less than 15 days left to arrival, payment of the total amount has to be done immediately. If Nutti Sámi Siida has not received the total amount within the specified time, the booking will be cancelled automatically.

Payment:
– Payment can be made cross-border or to our bank giro.
Account holder: Nutti Sámi Siida AB
Bank: Sparbanken Nord, Box 830, 981 28 Kiruna, Sweden.
BIC/SWIFT: SWEDSESS IBAN: SE38 8000 0826 4406 3195 7248
Bank giro: 5519-1027
– Payment can be made using credit card or a PayPal account. A separate e-mail with a PayPal payment request will be sent to your e-mail address. To pay by card does not require a PayPal account. Please note that all payments must be made in SEK (Swedish kronor). Make sure to indicate the invoice number so we quickly can match a payment with the correct booking.

Cancellation: Cancellation must be in writing.
Cancellation can be made against a transaction fee of 3% up to 31 days before arrival.
Cancellation made within 30 days before arrival will be charged at 100% of the booking’s total amount.

Reservation: We have a minimum number of guests on our multiple day tours as per current product sheet. If you are the only guest on the tour and do not fill the minimum number we reserve the right to cancel the tour. Notification of tour cancellation is announced at least 60 days before the tour’s start date. If the tour is cancelled by Nutti Sami Siida AB, we will refund the full amount of the tour.

Travel and accident insurance: Guests participate in our activities at their own responsibility and are obliged to follow the safety instructions assigned by the guide. We advise our guests to arrange their own travel and accident insurances.

Excess: In event of an accident on our snowmobile tours an excess of maximum SEK 8 000 per incident/snowmobile will be charged to the person who was driving the damaged snowmobile.

Package travel: The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302. Therefore, you will benefit from all EU rights applying to packages. Company Nutti Sámi Siida AB will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, company Nutti Sámi Siida AB has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they become insolvent. More information on key rights under Directive (EU) 2015/2302.
We have arranged travel guarantee at Kammarkollegiet (Swedish Legal, Financial and Administrative Services Agency) regarding package trips and linked travel arrangements. For more information contact Kammarkollegiet at +46 08 700 08 00.

Terms: In addition to above terms, we follow Visita’s (Swedish Hospitality Industry) general terms for conferences, group bookings and other events. In the cases where Visita’s general terms and above terms are contradictory the above terms are current. You find Visita’s general terms at: www.nutti.se.

ADDITIONAL INFORMATION:
Weather: Tour will be adapted to prevailing weather conditions for the safety and well-being of the animals and guests.
Animal protection: Nutti Sámi Siida has the right to cancel all or part of the tour if animal health/welfare requires it.

RÁIDU SPECIFIC INFORMATION:
Minimum number of participants to carry out the tour: 1 person.
Transfers: The pick-up time in Kiruna is approximate due to pick-up from different spots in Kiruna. Please be prepared a bit earlier than the stated pick-up time, as well as it may happen that the guide arrives slightly later due to different spots.
Food: Fried smoked reindeer meat, with flat bread and lingonberry jam, lingonberry juice, coffee/tea included. Food allergies/intolerances to be advised at booking.
Equipment: Loan of thermal overall, boots, mittens and hat is included. Helmet is provided for the reindeer sledding. To dress according to multiple layer principle is recommended.

REINDEER LODGE SPECIFIC INFORMATION:

MIESSEMÁNNU SPECIFIC INFORMATION:

NB: When you book online, you will receive an automatic order confirmation to the e-mail address you specify. To confirm the online reservation, payment of the total amount of the order has to be done with card immediately. If Nutti Sámi Siida has not received the total amount, the booking will be cancelled automatically.